10. Managing client expectations when the stakes are high with Jennifer Heath
Episode summary:
As an employment lawyer, Jen provides measured guidance to employers as they navigate their 'people problems'—including terminations, investigations, and disability management issues. Jen talks us through how she holds space for overwhelmed clients in high stakes situations (without taking on their panic).
Here’s what went down:
• Jen uses buffers to deal with communication whack-a-mole
• How Jen triages her emails to avoid panic-ation
• Sometimes a quick decision is the best decision
• How being a middle child has made Jen an even-keeled lawyer
• Her 3-point plan to make overwhelmed clients feel seen and heard
• Taking stock and remembering what you love about your business
• When to say no (and when to charge extra)
• How Jen manages expectations in extremely high stakes situations
• Stay tuned for Jennifer Heath after dark—in which Martha airs Jen's dirty laundry
We also mentioned these people/things:
Martha’s HyperFocus Week services
Martha’s LinkedIn and Instagram
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